[stephenkhoo]

Published September 26, 2012
Asia Pac's outsourcing business to hit US$9.5b in 2016: Gartner
ByLee Meixian print |email this article The fastest-growing BPO markets in the region will continue to be China and India, says Gartner. By vertical industry, banking and financial services, communications, government, technology, retail, and travel and transportation continue to be the largest consumers of BPO services here - PHOTO: GARTNER
The Business Process Outsourcing (BPO) market in Asia Pacific, excluding Japan, is forecast to reach US$9.5 billion in 2016, up from US$5.9 billion in 2011.

In 2012, BPO in Asia Pacific is on pace to total US$6.45 billion.

The data, released by Gartner Inc on Wednesday, showed "a still relatively underdeveloped and underexploited" BPO market in the region, said T.J. Singh, research director at Gartner.

Australia and New Zealand are the two exceptions, he said.